The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Excluded items inclide: postage stamps, shipping charges (unless the service was guaranteed and did not arrive on time), printing, copies, and other special print orders, custom products (such as special orders or personalized items), personal care goods (such as beauty products), notary services, greeting cards, gift cards, perishable goods, clearance items, hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item. We've listed the most common exceptions below but this list is subject to change. Exceptions / Non-Returnable ItemsĬertain types of items cannot be returned. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You may also return/exchange items anytime in-person at our store. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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